SharePoint Help Desk

One of my favorite templates is the SharePoint Help Desk template. It is an excellent tool for Issue Tracking and User Support. Most importantly assists teams manage the process of handling service requests. It is neat, clean, effective and sets up in minutes. You reduce your costs by automating common tasks through workflows
The application is used to track a service request, manage identification of the cause and then track request status. It has dashboards that display information relevant to customer service representatives and managers, including performance history. It hits a home run for online support over your installation. You can track each issue’s lifecycle from the initial trouble ticket straight through to issue resolution. Assign priority to each issue and send it to the appropriate team.
We provide the Help Desk template free of charge with our hosting package. If a picture is worth a thousand words the an actual demo you can work with would be a good bit better. Go ahead over to our development Sever and check it out.  See it in actions just click on the SharePoint Help Desk Tab. Here is a video tutorial about how to Modify the SharePoint Help Desk Template and New Request Form

Compare those expensive and bloated applications to our solution:

* Uniquely identify and track the lifecycle of each issue from initial issue report to final resolution
* Categorize and prioritize each issue
* A centralized, single sign-on portal with security trimmed access according to each user’s permission level
* Self-service end user ticket creation by web form, phone
* Alert key staff when important issue milestones are completed
* Repository of each issue’s lifecycle kept in the database
* Robust search functionality of each issue in the repository
* Display important announcements on the main page
* Automation of common tasks with workflows
* Targeted email alerts sent out upon important milestone completions

You can download the free Template from Microsoft here.